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Office of the Ombudsman

What is an Ombudsman?

An ombudsman is an appointed advocate for students who need assistance in resolving a dispute with their loan which can’t be done through normal customer service.

How do I contact an Ombudsman?

You may contact the US Department of Education Office of Student Financial Assistance Programs Ombudsman Office via several options:

  • Phone the Ombudsman Customer Service Line at 1 (877) 557-2575
  • Visit the Office of the Ombudsman web site
  • You may correspond with the Ombudsman via U.S. Mail at the following address:
    • Office of the Ombudsman
      Student Financial Assistance
      U.S. Department of Education
      830 First Street, NE Fourth Fourth Floor
    • Washington DC 20202-5144