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Ombudman

If during your repayment you develop student loan problems that can't be resolved through normal customer service, you may want to contact the US Department of Education Office of Student Financial Assistance Programs Ombudsman Office. They will collect documentation and work to resolve the situation with you.

The Ombudsman Customer Service Line is 1-877-557-2575.

Their website is at www.ombudsman.ed.gov.

You may correspond with the Ombudsman via U.S. Mail at the following address:

Office of the Ombudsman
Student Financial Assistance
U.S. Department of Education
Rm. 3012, ROB #3
7th and D Streets, SW
Washington, DC 20202-5144